Frequently Asked Questions

How long does a grooming appointment take?

Most appointments take between 2 to 3 hours, depending on your dog’s size, coat condition, and temperament. I focus on quality and safety over speed, ensuring your pup has a low-stress experience. I’ll give you a "15-minute till ready" text so you can head my way!

Why do you emphasize your "Proper Storage & Sanitation" certification?

In a post-2020 world, cleanliness is everything. This 2025 certification means I follow hospital-grade cleaning protocols. All shears, blades, and tubs are disinfected between every dog to prevent the spread of bacteria, viruses, or parasites. Your dog’s health is worth the extra scrub time!

What happens if there is a medical emergency?

While I do everything possible to keep the environment calm and safe, I am Certified in Pet First Aid & CPR (2025). This means I am trained to recognize distress and provide immediate care if a senior dog has a health episode or if a minor nick occurs. You can rest easy knowing your baby is in trained hands.

My dog is really matted. Can you just "brush it out"?

I always prioritize "Humanity over Vanity." If a coat is severely matted, brushing it out can be incredibly painful and damaging to the skin. In these cases, I will recommend a "reset" shave. It’s safer for the dog, and the hair will always grow back! (Extra fees may apply for matted coats due to the extra wear on equipment).

Can I stay and watch my dog get groomed?

Actually, it’s usually better if you don't! Dogs are like toddlers—they tend to wiggle and get distracted when they see their "parents," which makes using sharp shears much riskier. To keep things safe and focused, I ask that you drop off your pup and enjoy a little "me time" while they enjoy their "pup time."

What vaccinations do you require?

While I strongly recommend vaccinating your dog against Rabies, Distemper/Parvo, and Bordetella; I do not require proof of vaccination. I understand that, while rare, some dogs are unable to receive these vaccines due to other health concerns. However, please be prepared to provide your primary vet and their phone number, in case I ever need to contact them in the event of an emergency.